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Hi Velinda, Thank you for your question. If your cord will not pull/retract, the small clutch assembly may resolve the issue, but we would also recommend checking the starter spring, rope and pulley. These parts are part of the starter assembly for your model. We have included a link from our website that you may reference on how to check these parts, https://www.ereplacementparts.com/repair-center/lawn-equipment/trimmer/starter-rope-won't-retract/. Once you have determined the part you need, please call customer service. We look forward to hearing from you!
| Brand | Model Number | Description |
|---|---|---|
| Craftsman | 316711370 | Trimmer - String Trimmer |
| Craftsman | 316711471 | Trimmer - String Trimmer |
| Craftsman | 316794370 | Trimmer - Trimmer |
| Craftsman | 316794371 | Trimmer - Trimmer |
| Craftsman | 316794470 | Trimmer - Trimmer |
| Craftsman | 316794471 | Trimmer - String Trimmer |
| MTD | 41BDZ11G799 | Trimmer - Trimmer |
| MTD | 41CDZ11G799 | Trimmer - Gas Line Trimmer |
| MTD | 41CDZ12G799 | Trimmer - Trimmer |
| MTD | 41DDZ12G799 | Trimmer - Gas Line Trimmer |
Some of the parts we sell are eligible for mail-in rebates since we can recycle them. We will display any applicable rebates in your shopping cart. To redeem your rebate, contact Customer Service after you have received your part.
