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★★★★★
★★★★★
Wrong part sent labeled as correct part number
Part sent was RHS endcap but I ordered the LHS. The online description and p/n were correct, but the photo showed the RHS. I called to confirm what part they had and was assured the correct LHS would be send... nope. Trust your gut, if the description, p/n, or image is off; go elsewhere.
Guest - April 26, 2019
Verified Purchase
April 26, 2019
Hi Ed,
Thank you for contacting us regarding this situation. From reviewing your order, we show that you have already contacted our customer service line to have this resolved. Please accept our apologies that you received the wrong the part. Please let us know if there is anything that we can help you with in the future.
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Grill
- Genesis Platinum C Ng Ss Swe Premium (2005) (Canada)6880309
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Stock Status
This part is in stock in our warehouse and will ship out within 1 business day of the order being placed.
New stock is on the way! On order parts usually ship within 7 business days.
Item is not in stock and usually ships 10-15 business days from the time you place your order.
This item is no longer being made by the manufacturer, and cannot be added to your shopping cart.
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Mail-In Recycling Rebate
Some of the parts we sell are eligible for mail-in rebates since we can recycle them. We will display any applicable rebates in your shopping cart. To redeem your rebate, contact Customer Service after you have received your part.