This is an authentic OEM part. The natural gas, command center is constructed of metal and plastic parts, and is compatible with many vent fireplaces. This part is fitted onto the burner. The command center has been designed for the user to control the fireplace flames. This item is sold individually. A socket set and a nutdriver are helpful in the installation. Please keep in mind this part uses 4 "AA" batteries as a backup during power outages. The fireplace system is capable of operating on battery power for up to 6 months.
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Hi William, Thank you for the question. This could be an indication the Command Center is faulty and might need to be replaced. We hope this helps!
All our customer repair instructions are solicited directly from other customers just like you who have purchased and replaced this exact part.
Main flame would come on but would immediately go out.
JIMMY from SHREVEPORT, Louisiana
command center did not work
Roland from LITTLE ROCK, Arkansas
Would not turn on. Made the beep sound but no flame.
Sean from Prince Frederick, Maryland
No gas being supplied to igniter . Battery box corroded
Garry from Livingston, Texas
The fireplace wouldn\'t light
joseph from pass christian, Mississippi
Spring for battery had come off
Joe from Lexington, South Carolina
Command center failed.
Michael from Leonardtown, Maryland
Original equipment failed.
Christopher from KENNEWICK, Washington
Fireplace would not turn off with the wall switch
Richard from Columbus, Ohio
The old unit would no longer respond to the remote
Robert from Mentor, Ohio
Some of the parts we sell are eligible for mail-in rebates since we can recycle them. We will display any applicable rebates in your shopping cart. To redeem your rebate, contact Customer Service after you have received your part.
