Hello Fernie,

On the underside where the filter holder locks in there are two screws up in the tubes. Take those out and the top will be loose.
gordyd

Thanks gordyd! I stuck a phillips screwdriver up there and it felt like it was seated in the screw but although I turned many times, the screws do not come out on either side. Still working on it........

Hi again Fernie,

Breville is famous for using red lock tite on their screws. It takes some doin g.
Good Luck,
gordyd

My daughter just bought one of these for my wife and had the same problem. After much diagnostic taking it apart, I found the silicon tube that goes from the pump to the heating element has a crack in it on one end. Not sure which part it is above, do not see it to be honest. I am headed to home depot to see if I can find a tube with a couple of hose clamps.

I had this same problem, what I found was the interconnect on the left hand-back side of part 101 was burned out due to to it being improperly seated during manufacturing, which led to an extremely high current density and the melting of the interconnect. You can drill out the rivet and solder on or mechanically attach a new interconnect (not available on the drawings individually, they want you to buy part 101, go to Lowes) and reconnect the wire. Breville support was useless and claimed it was just the machine getting old, maybe if their QC was better they could avoid this kind of failure. Decent machine other than this, needs a stronger pump though.

JOHN C
IS THE INTERCONNECT ON THE BACK RIGHT SIDE WITH A RED TIP THAT GOES INTO PART 101?