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Posted by on July 29, 2008    |    Leave a reply   

We sell tool parts. Our goal is to be the best tool parts website on the internet. A short while back, we decided that in order to serve the needs of our customers long term, we would need to get involved in the local tool repair business. So we joined forces with A1 Industrial Tools and Service, a Salt Lake City, UT based repair center.

A1 Industrial has been in the tool repair business for many years. A1 Industrial was already an authorized Makita Service Center, and an Authorized Bosch Service Center. This move has given us the chance to take an experienced repair technician, and combine it with a large power tool parts inventory. We hope this will increase turn around time because we will stock many of the parts needed for repairs. We are located in the Sandy area, but we will do service for anyone nearby.

We set up a new website here: Salt Lake City tool repair. Please take a look, and give us a call for your repair needs.

Posted by on July 24, 2008    |    Leave a reply   

Quite a few people have been asking for Ridgid parts over the last several years. It has taken us awhile, but they are now available for purchase. We are very excited to offer this line of power tool parts, and we think that it will help a lot of our existing customers.

Most people know about the older Ridgid plumbing tools and shop vacs.

(They are great tools, and vacuums by the way.) We do not currently sell parts for these tools, as they are seperate from the electric power tool division. They are sold by Ridge Tool which in owned by Emerson. This is actually where the original brand name of Ridgid comes from, as they have been in business sonce 1923. We are looking in to the possibility of selling parts for the vacuums in the future.

We do sell parts for their power tool line. This includes drills, saws, grinders, impact drivers, planers, jointers, nailers, sanders, and routers.

Many people associate Ridgid power tools with the Home Depot brand. In is commonly thought that Ridgid is a Home Depot house brand, but this is not correct.

The plumbing tools have been traditionally offered as a high end tool for the professional contractor and tradesman. The power tool line is aimed a little more for the high end home use and for lighter end contractor use. I don’t mean this in a bad way, but these tools were definitely not aimed for the highest end of the professional contractor market.

We are a newly authorized Ridgid service center, so we do not have a lot of experience with repairing these tools. As we get more of them in for repair, we will let you know our thoughts. Whether it be good or bad, we will try to offer an honest viewpoint of what we like about them and what we do not like about them.

As always please let us know if you have any comments or suggestions.

Posted by on July 15, 2008    |    1 Comment   

We are pleased to announce that Ryobi power tool parts are now available on our website. This includes both repair parts for power tools and outdoor equipment.

Ryobi is one of the worlds largest manufacturers of power tools. Ryobi tools are aimed mostly for the homeowner and hobbyist. For example, they sell a surprisingly affordable line of 18V cordless tools under their ONE+ line. This line has over 35 different tools that will work with the same battery platform.

More recently, they have come out with a lithium ion powered line of cordless tools. Again, they are aimed more for the home user than for the professional contractor. However, they do provide a good value for your power tool dollar. For example, they have a 4 piece 18V combo kit ( Model P843) that sells at Home Depot for about $300.00.

That compares to a Makita combo kit (Model LXT407) that sells at Home Depot for around $449.00. I have never used the Ryobi lithium ion tools, but as we start to do repair work on them, we will let you know how well we think they work.

We are an authorized service center for Ryobi so feel free to ask us any questions related to repairing your tools at our tool repair forum.

We will be putting on more parts diagrams and parts lists over the next couple of weeks, but if you do see anything we have missed, please let us know.

Posted by on July 9, 2008    |    1 Comment   

A feature that we have had for awhile on is the ability to see the availability of tool parts in real time. I never wrote about this before, so I figured now would be a good time to tell you about it.

This allows you as the customer to see if your desired parts are currently in stock, special order, or on back order from the manufacturer.

Here is a snapshot of a typical listing on our site:

Here is what each of these terms mean on our website:

In Stock: This status means that we have these parts in our warehouse, and they are available for order right now. Hooray! This is the best case scenario, because it means that (barring any problems) they will ship out within 24 hours. As soon as you place your order you will see our stock levels decrease, because we have specifically reserved these parts for you. That way, we will not have two people try to reserve the same parts, and leave someone disappointed. Of course our system is not perfect, but we are constantly improving it to make your experience as seamless as possible.

Special Order: This status means that we do not currently have these parts in our warehouse, but we can bring them in from the manufacturer on your behalf. There are over 100,000 possible parts that you could order on our website, so it would be very difficult for us to stock every one of them. We try to stock as many parts as possible, and our inventory will improve with time. The lead time of special order items will be listed on their respective parts page. This can range from less than a week to over a month. Just know that it will take us awhile to get the parts to you, and we promise that we will try to get them to you as soon as possible. We are placing these orders to the manufacturer on your behalf, so we consider it our duty to call you if it is going to take longer than expected.

On Backorder: Now the hard part is that we are sometimes at the mercy of the manufacturer when it comes to getting your orders to you. Manufacturers do place items on backorder, meaning that they cannot send them to us until a specified future release date. This is very frustrating to us (and to you of course) because these back orders are nation wide, and there is often nothing we can do to get parts to you any faster. Again, our commitment to you is that we will let you know what is going on and give you options on how to handle your order. For example, if your parts are on back order we will give you the option to wait for them and have us ship your order complete, or to cancel your order and get a full refund. Again we want your business for the long term, and we want to accommodate you as best as possible.

I hope this is helpful. Long ago, we decided that the more information that we can give you, the better your experience with us will be. Rest assured, we love what we do here. Our goal is to be the best at it. As always, we welcome comments and complaints.

Posted by on July 1, 2008    |    Leave a reply   

At, our goal is to become the best resource for power tool parts on the internet. In an effort to make this happen we have put together a tool repair forum.

We want it to be a place where you can ask questions about power tools, and anything related to power tool repair.

Power tools are complicated; many have hundreds of little parts that are specific to each tool. To add to this, manufacturers are constantly making changes and revisions to tool models. While each new revision is a better version of the tool, it makes getting the right parts to you even more difficult.

We hope that our Power Tool Repair Forum will become a place where users can ask questions and get answers about replacement parts. We will try to highlight common problems and solutions based on the questions that we get asked most.

The most important part of all this is that we get to hear from you. By making the forum a two way communication tool, you can share your knowledge and experience as well. As a company we do our best to be a good resource and answer emails, phone calls, etc. However, we do fall short because we only have so much time in the day and we only come across a small percentage of the problems out there. This means that we need your help! Please ask questions, but also please help answer questions too. You may have a solution, or an idea, or a thought that we would never have come up with.

As always, we welcome your suggestions. The forums will also be a place where you can express criticism for our site, and for our business. If we are falling short, let us know. We know that the best way to improve is to take a real hard look at the job we are doing, and not be afraid to be told that we can do better.